Customer Testimonials
What horrible customer service. I called to schedule warranty work and to confirm that my vehicle was covered under a GM Technical Service Bulletin. I spoke with a service rep who didn't seem to believe that my vehicle service was covered by warranty. After she came back to the phone, she admitted it was covered, although she minimized the coverage. When I told her what was included, she accepted the extent of the warranty coverage. I then inquired about another service under a GM Technical Service Bulletin, and she would not even look up the bulletin by the number ... Read More DealerRater - May 4, 2026
My experience with Ancira Chevrolet was extremely disappointing and left me with zero confidence in how this dealership operates.
After multiple conversations and written exchanges, the dealership changed its position at the last minute and refused to stand behind terms that had already been discussed and documented. This was not a misunderstanding. It was a clear breakdown in professionalism and accountability.
The process felt disorganized, inconsistent, and ultimately misleading. When a customer invests time, responds in good faith, and aligns based on what is communicated, the expectation is that the dealership will honor its own representations. Ancira did not.
My ... Read More DealerRater - Feb 3, 2026
I had the worst experience. Salesperson Adrian Rios wasn’t transparent after claiming to be. The sales manager Damon was smug and cocky. Would not recommend this dealer. Also if you decide to buy from them they have LoJack installed in the vehicles and they add the cost which is $1500 to the vehicle cost and claim they can’t remove it don’t let them lie to you, if you don’t want the LoJack tell them to remove it. They might say they can’t but they removed it on my vehicle. just another way they try and markup ... Read More DealerRater - Jan 17, 2026
Hi, Had a propulsion power reduced, with a trouble light and a service soon warning message on my Chevy 2022 Bolt 3 days ago. Made an apt with Ancira Winton Chevrolet for today at 10:30am. When I checked in I was told it would be 3 days before my Bolt was even looked at by a technician. I asked if I could use my car and bring it in when they were ready for it and was told No. So my car will be sitting there for 3 days, for NO REASON AT ALL. Unbelievable customer service. Godspeed y'all.
Selfir Selimovic at Ancira Winton Chevrolet was very professional and friendly. He understood my budget & worked hard to give us the best deal possible. I will recommend him to anyone needing a vehicle. It was a 10+ experience. Everything went very smoothly. Thank you again for your superb service!!
Drove from Austin..3rd purchase from Ancira, second Chevy purchased from Isidro Delgado (Sales), Charles Caron (F&I), and Joe (Manager). Joe helped me coordinate my order months in advance and Isidro kept me informed of all transaction and delivery milestones with the thoughtful and honest Charles Caron in Finance. Smoothest transaction, no pressure experience. Reasons why I switched from my local Mercedes dealership in Austin to buying Chevy vehicles from these guys and my mother's Kia next door. Recommend this team above for your next Chevrolet!
Bad sales people, offering vehicles that have “not been through service department I do not negotiate those vehicles because I don’t trust them” why even put them on the lot? Website says “all vehicles inspected and hand picked for piece of mind.”
Very bad experience with this dealer. Bought new truck on 3/19/24 but still waiting for dealership to process my registration and issue new plates. Chris Sixto is useless.
My 2020 Suburban water pump failed and I had to have the vehicle towed to this location. I was nervous about having my vehicle repaired by Ancira due to poor reviews about the service department, but I didn’t have much choice due to extenuating circumstances. When I got home and checked under the hood I found numerous hoses not properly installed and secured in their correct places. Other parts were clearly just thrown back together with the mindset of doing the minimum work possible and as quickly as possible. It took three days to complete the water pump replacement, replace ... Read More DealerRater - Apr 24, 2024
Make a 2024 New Year’s resolution as I have to stay away from Bait-and-Switch Ancira Winton Chevrolet in San Antonio, Texas. We had a miserable experience with Ancira Winton Chevrolet in December 2023. The dealership quoted us a favorable vehicle lease agreement in communications prior to our arrival. In a classic bait-and-switch, the dealership offered a new lease over twice as expensive was we arrived at the dealership. Once challenged, representatives stated that their employee should not have made the offer—an offer that matched an official offer on the Chevrolet website—and that they would not honor the agreement. We ... Read More DealerRater - Jan 1, 2024
I went to buy a car. They tried to sell me a lot of add on's like: Scotch Guard, window etching, and door guards. I said to take off those charges and I will purchase the car. The manager would not do it. So I did not get a car from them. Sad that they think those extra few dollars are worth losing a customer. I purchased my car from a private owner. I will not ever go with another dealership again. They all have the same game!!! Yep.
Ancira Chev at San Antonio. They encouraged me to drive all the way from Laredo, saying I would be helped out. I got there and waited 40 minuted till the sales rep, and then made me wait fo another 15 minuted to show me around. I was not even offered water for the moment waited during another 30 min wait to get told they will give me trash for my Mercedes Benz 2016.
Horrible horrible service department. Staff is incredibly rude and lazy. I initially drove up and was told I could not be taken care of same day okay no problem he said they were behind and would not be able to get me seen until the next week. I asked how long it would take then for my given issue and he stated he was unsure as it would depend on the issue found after diagnostics and availability of parts this could be the same day or another 4-5 days. Okay fine I asked for the next available appointment and was ... Read More DealerRater - Jul 18, 2023
This dealership just sells you what they want not what you really came for and when you try to get them to sell you what you really came for or give back your trade they won’t do it. Basically they tell me that I’m screwed so I say don’t deal with Ancira Chevy.
they advertise one price but then have you come in and try to sell you on another price with all these add ons. smh what a waste of time. i drove from Pflugerville. zero stars really. that's dishonest and shady business. if you want to charge for the adds then advertise them.
I had my food truck towed here, after speaking to a service guy SEVERAL times, and I was told to drop it off, only for the service supervisor Anthony to run out, and be extremely rude to my tow truck driver. Anthony yelled at my driver, then told my tow truck driver he wasn’t dropping off my truck, and then told the driver to take my food truck to the junkyard. That was absolutely unprofessional, uncalled for, and beyond rude. I would never recommend this place to anyone else. This is NOT the way to treat customers. I am ... Read More DealerRater - Mar 17, 2023
My wife and I purchased this vehicle on 11/18/2022. Charlie Caron, our salesman, is nothing less of superior. If it wasn't for him, we would've left, he made the selection of the vehcile simple for us to match our needs, now the worst experience came from dealing with their finace department. THIS REVIEW is based on our experience when finalizing the deal and has NOTHING to do with our sales consultant Charlie Caron, because if it wasn't for him, we wouldn't be dealing with Ancira. This review should not reflect on his hard work. A month and ... Read More DealerRater - Jan 3, 2023
Worst customer service in service department nobody would help me I kept getting hung up on
We were helped by Freddie Cuevas who did a great job at selling us a beautiful Tahoe. He is friendly and not a pushy salesperson. Highly recommend him.
Mike Swanson was friendly and straight forward and very helpful at finding me a malibu.
Do not deal with the sales person named Charles Caron he is very very unprofessional!
I went to other places but Michael kept contact with me and I am so glad I did because he helped me find the truck that fits me and my needs
Awful. Brand new truck broke down 8 miles from Ancira. Got the typical add-on BS, as well. Had to take an Uber home and got no offer of a loaner car, then they tried to give me a replacement that was scratched. The managers clearly do not give a rat’s behind about customer service and I would NEVER recommend this place. I should’ve gone to Freedom or any other chevy dealership. While Sam Was definitely nice, the rest of that place is a flat-out embarrassment. The entire staff is incompetent and I would be very alarmed if I was ... Read More DealerRater - Feb 28, 2021
I kept noticing their great pricing online but they are far from my residence since I live near Austin so I kept trying to find a comparable deal online. I started at Nash in San Marcos. Went through the process of purchasing a new vehicle and they were more expensive by $3000. They said there is no way Ancira can get you the price they are quoting. It must be a scam. I called into Ancira and got Sam as a sales person. Nice guy doing what he has been taught I suppose. He explained their is the online price with ... Read More DealerRater - Jan 4, 2021
If i could give negative starts I would. This was the worst experiencesI have had buying a truck. Ancira has yet to fix problems they said they would do in writing. I would pay more money to buy else where then to deal with the used car corruption of Ancira. They will not return emails or calls. My salesman totally blew me off. He was more interested in his commission then providing customer service and doing what he promised in writing. I will not even have my vehicle serviced by Ancira for fear of them screwing it up and not ... Read More DealerRater - May 27, 2020
I spent close to 3 hours here today trying to get a replacement for the lemon of a 2019 silverado they sold me. I was willing to make some concessions, but didn't feel that I should have to pay much more, because it's not my fault that the A/C keeps going out (3 times, 4th time in the shop since Sept). I told everyone I spoke to that I had a hard cap for my monthly payment. They kept saying we'll get it there just get through financing. I trusted them to make it happen. So in finance I ... Read More DealerRater - May 11, 2020
I had taken the car for a recall before and trans service. Ray kept us informed throughout the whole process and it was done quicker than I thought!
I agreed to pay Ancira Winton their asking price for a 2018 Suburban and drove over 240 miles to buy the vehicle. Told them I had a trade in and they sent me a range from a supposed "3rd party independent appraiser" paid for by them. I told them their range was too low and they assured me that their on site appraisals were always higher if I brought my trade in to them. So, I made an appointment to see them and drove over 240 miles from McAllen to meet them - I arrived on time. They did not have ... Read More DealerRater - Dec 28, 2018
The service department is the worst I have ever seen, George was my service advisor who I hardly heard from, there was almost no communication at all. The only way I could talk to him to check on the truck was holding for 20 minutes or being lied to about a call back, his manager Mr. Vetter was no different with the bad communication and a poor attitude especially when the bad service was brought to his attention. I was told to make an appointment so I did, just so the vehicle could sit for a week because their busy and ... Read More DealerRater - Nov 14, 2018
Our experience was amazing! We were helped in every way possible and they made our experience such a great one! We had no trouble and they made it super easy for us! Couldn’t have asked for anything better, Armando Evangelista dos such an amazing job! We will definitely be back!
I purchased my 2017 Chevrolet Spark in 2016.. The salesman was great. Fast forward to 2018 and a little over 16k miles and the vehicle doesn't want to start. Whether I become a repeat buyer depends on the service department. My experience with the service department has been poor. I've been asked how I turn the key to start the vehicle. Great salesman but I would not recommend this dealership.
my vehicle needed major repair and it was done fairly quick. I got it back the same day. I was very happy that i got it back quickly
Took my truck in for yearly inspection, was given a timeframe and inspection was finished faster than estimated time. Mr. Kane was very courteous and took the time to answer questions that I had about unrelated maintenance.
Went to Ancira Winton, with ni appointment to get a oil change and they took me in despite almost being closing time. Overrall, very respectful and professionals people there
I didn't expect to reach a satisfactory deal for my new vehicle so quickly and easily. But my sales guy worked with me and we were able to make a deal that was better than I expected.
I needed a work van ASAP as my old one broke down. You had several in stock. I settled on one and things went from there. It took some time to get the financing through. In the end, all that was promised came through. There were some minor repairs that were taken care of and the salesman delivered the vehicle to my house. My needs were met and I could go back to work. I'm happy.
My check engine light came on unexpectedly and mike was able to get me right in. He got me into a loaner vehicle right away while they checked my car. The next day mike had called and told me what the problem was and what they were going to do. He also told me everything was under warranty so I had nothing to worry about. Within 2 days my entire engine was replaced and ready to go. Mike even called a week later to check in on me. Very please with the customer service and outcome of the work done on ... Read More DealerRater - Sep 6, 2018
Job well done. I like coming to the service department. I have not had to bring my vehicle back for the same reason. Thank you.
I came in for a oil change, they me in and out within one hour, a job well done quick and great service. Thanks, Steven
Ray was very friendly and informative. He gave me information on further maintenance and some of the costs involved, such as a transmission flush and replacing the filter.
Your sales team and particularly John Llamas did outstanding and is the reason we purchased from Ancira Chevrolet. Visited numerous dealerships but felt the Impala was what we wanted, and John's assistance made the difference
Good service yet two hrs for a oil change is long. The wait was not ideal but the waiting area was comfortable. Thank you for your focus and concern for doing a good job!
Matt did an outstanding job. We kept him going and he did the same.. He did his job as one should. Great what more can one say.
I love the service and the staff is very Profecional. I will recommend this dealership to everyone for buying and servicing their cars. Best Chevrolet dealer in San Antonio
My experience was awesome possum! Preston had my car ready pretty quickly and was really helpful when I asked a few questions!! Would recommend bringing your vehicle here!
So happy with my new vehicle. The dealership had impeccable customer service. I would shop here again for future vehicle purchases. I will be recommending this dealership to family and friends.
A pleasant experience from beginning to end. Every member of your staff with whom we came in contact was friendly, helpful and knowledgeable. I especially want to commend David Kronk. His cheerful patience with this elderly couple was nothing short of outstanding. He listened carefully to what we wanted, searched your stock ata number of locations (we were not easy to please), and continued to show us vehicles until we finally made up our minds. He then made proper introductions to those with whom we need to deal to complete the purchase. All in all it was a smooth seamless ... Read More DealerRater - Aug 21, 2018
Gabriel Hernandez was not only very friendly but also very attentive to my needs.He understood my situation and was able to negotiate the best deal for me. He said that if there were any questions, to let him know . I was very pleased with my experience at the dealership.
I purchased my Silverado from Ancira with Andy Perez's help. His knowledge of this particular vehicle was outstanding. This won't be last purchase here.
Easy and quick deal he did everything for me and find the right truck for me at couple days little higher price but is worth the truck is a lot better than I expect and he did all the work plus give me a bunch of extras
Super quick service and very knowledgeable staff. 🙂 Always a great experience and a very reasonable prices. Thanks for understand our needs and give us the peace on mind to drive safe and with out concerns.
For me being a first time car buyer I was not pushed or swayed into anything that I did not want. Which in turn made my first time buying enjoyable.
The whole trading my truck experience was easy, no hassle, straight to the point, no delays. Andy goes above and beyond to make the truck buying experience excellent.
I scheduled an appointment the day before for a synthetic oil change and tire rotation. Based on previous experience, I know that if I schedule an appointment with the Ancira-Winton Service Dept., they will take my Camaro to one of the service bays and begin the maintenance work within 10 minutes or less after I drop off my car. There is no need to have someone pick you up and drop you off because unlike some other dealerships I have visited in the past, they do not give you a 2 1/2 or 3 hour window in which they will perform the work. The ... Read More DealerRater - Aug 13, 2018
As always, the Ancira Service Dept. did not disappoint. This time I primarily dealt with Anthony Jetter, the Service Manager. I came in with what I thought was a problem and Anthony had the mechanics go over my truck with a "fine tooth comb". He was honest and upfront with me and saved me money as he debunked my problem. Anthony, and Michelle both did a great job and kept me informed on the status of my truck while they had it..
Ray is an asset to Ancira. Great customer service! He goes above and beyond. Great follow up. Ray makes me feel comfortable leaving my car.
good job. repairs to vehicle were excellent. body shop does a well done job, all the tech's are decent and responsible for their repairs. thanks.
Matt Sawyer, a very knowledgeable, personable and confident salesman. He took the time needed to make sure I was informed of all that was going on and was very cordial. This was not the first purchase I’ve made from Ancira and it will not be the last. It’s salesmen like Matt that will keep customers coming back. Thank you Matt for your five star service and for taking such good care of my family.
Worked with me, so my objectives were met. Did what the said they would do. Would definitely go back and recommend them to family or friends. Staff was professional and treated me with respect.
I trust their service and all personnel that work there they treat you like family that's why I will keep taking my Truck there.
Went to three other dealers & Ancira was by far the best. Great inventory, quick sale with only one salesman who was knowledgeable & professional. Very satisfied!
I had an appointment for the problem and the service rep made sure that everything was fixed. He came and explained what needed to be done and the problem was fixed after my approval. I was able to use a coupon that the dealership has sent to me in the mail.
I had an appointment and my service adviser was on time and ready for me. I was able to get out in less than an hour, when I had prepped for an hour and a half. He renewed my faith in Ancira
From the moment I got Kevin James was very helpful and very polite to my wife and I we were both very pleased with the service
I've been taking my Hummer H2 and now Yukon for oil changes for years now. What I mostly like is that the staff will call me to recommend some upcoming needs, some i'm already aware of, others i'm not. That is valuable information to me. I can opt to have it serviced at that very moment or at a later time. Keep up the good work and service!
We had a great experience from the salesman to the car be bought. We are glad to have been helped by Moses. He let us pick the car we wanted and never forced us to choose anything we weren’t happy with.
I have been taking my vehicles in to Ancira for years and it always been a good experience. All the people are really nice and friendly
My husband has always had his vehicles serviced at your facility. I am now the owner of a Chevrolet Impala and believed this was a good choice for me. Jorge has been an honest and great person to work with. I appreciate his knowledge and advice.
The staff was very friendly and knowledgeable. I dropped my car off because the check engine light was on (2013 Chevy Sonic). I wish I could remember the young lady's name that took care of me because she was one of the best employees that I've met! The service was fast. I was notified that my car was ready within a few hours. And again, the young lady that helped me was absolutely awesome!
I had a problem with my air conditioning and they thoroughly checked it. My cooling system is working started working before I took it in and still works. Mainly, I know that it was an a fluke.
No stress or pressure. John was great. My family has purchased several vehicles from Ancira Chevrolet. It was a good experience. We loved getting a year’s worth of Wash Tub car washes too.
Eunice was great to work with and Ancera always has the best price. If they have what I’m looking for I’ll alway buy from them.
Got my first oil change on my vehicle. My advisor jorge had excellent communication with me when my car was in the shop. Technican performed a clean and excellent job.
Ancira took my vehicle the same day and the work was done within a week. The results were what we were hoping for on our vehicle.
We had a great experience purchasing our new truck from AWC. This is our second truck purchased from AWC. And, we used the same sales professional - Michael Negron. He showed us what we wanted to see, took us on test drives and handled everything just right. One of the best car buying experiences that we’ve had. We definitely recommend Ancira Winton Chevrolet!
Ancira Chevy is always on target with their people and service ! Keep up the great work! The store is always clean the service writers are always friendly and cashier is always pleasant i think if all dealers were run as good as this one they would have to worry about competitors but they are not so Ancira stands head and shoulders a head of their competitors!
Staff was friendly and gave me accurate time of when my vehicle would be ready. Excellent staff!! I called and didn't need to have an appointment they took me as a walk in basis. Would highly recommend!!
The service and sales process was simple. it was helpful that the communication was done by internet and text. The salespersons kept their word about price and the vehicle that was being negotiated. No bait and switch tactics.
First accident in 35 years of driving. Car was in for 2 weeks. Got it back the date promised in amazing condition. Could not have been happier with the service and communication. Thanks so much.
I had a great experience with Ancira. Matt was very enjoyable to work with. Awesome customer service. I have been buying my cars from Ancira for 30 years and have never had a bad experience. Everyone is so helpful.
Got a great deal on the truck I wanted. All employees I dealt with were very friendly. I would definitely recommend this dealership to families my and friends.
Car buying can be frustrating with all the waiting to find that right car. I had an excellent experience with Mr Aaron Chavarria He listen to what I was looking for and found the right vehicle for me. He knew before I made up my mind that I would buy the car. Aaron took excellent care of me and went above and beyond when I had a tire issue on the new vehicle this showed me that the dealership cares about their customers. Excellent job
This is the third vehicle I have bought from Ancira Chevrolet. I have been a loyal customer because they have always given me the best deal.
John found the Tahoe of my dreams and I had to have it as soon as I laid eyes on it! Easiest process and they had me in and out with my new love! Thank you!
Jon was very helpful throughout the entire process of purchasing my 2018 Chevy Spark. He had a great personality and addressed all of my questions and concerns directly. I love my new car and cannot say I regret going through with the purchase!
The reason for my negative review is because I took my 77 year old father to buy a new truck...during this time I was dealing with Natalie...she had given us a good price but than turned around and said the "truck had sold" however, he was never offered the other available colors.
My father believes that she messed up on the price and that is the reason he was not offer the additional colors. This only proofs that they take the elderly for granted. It is very sad because I believe it is true. At that age ... Read More DealerRater - Jun 20, 2018
Customer service was excellent! They were timely, professional, and knowledgeable, I even received money back on parts through rebates. I will continue to service my vehicles at Ancira Chevrolet Service Dept.
The customer service was stellar! Jorge took complete care of me and my vehicle. I have been bringing my vehicles to Ancira Chevrolet for the last 13 years, and have always enjoyed my experience.
Staff was very friendly and helpful got my vehicle serviced fast and was out in no time ! I will definitely be coming back here for my vehicles maintenance.
The car buying experience was made easy! We were able to look at several models and test drive them. All our questions were answered and we drove away very happy in a new car.
I was having trouble with receiving music on my new truck - turned out it did not have an antenna! Service rep at first said they would have to order one and it would take a while to come in, but I insisted they find one (this is, after all, a brand new vehicle) and eventually they did find and install the antenna. Everyone is friendly in the service area.
Sales team did a great job. I would have given 5 stars only that there was confussion with the finance dept, causing me to go back 5 days later to resolve the issue. Everything was cleared up.
There were no problems at all. The receptionist in the main show room very friendly and asked if I needed anything, the cashier was also very friendly.
Excellent customer service. Jorge De Los Santos is knowledgeable and professional in his position as an advisor. Will seek him out again for future service to my vehicle.
After having a recent issue of having to send another car back twice due to paint issues, that after never having issues in the past, I can once again say a excellant job. Not only was the body work and paint completed earlier than I was told but it was perfect. As I told them one problem was not going to out weigh the previous excellant experiences and keep me from coming back. I have in the past and will continue to both use and recommend Ancira.
Michelle in service was very courteous and understanding in facilitating a speedy oil change at the end of the day! Thank you for making sure that my vehicle is ready to haul a camper to South Dakota!
Went to Ancira to browse after test driving many cars at other dealerships. I had already selected a vehicle somewhere else. I wanted to compare some other makes and models when John Mack asked what I was looking for. Well I told him what I wanted and what I needed in a vehicle and he showed me a couple cars that fit my needs. Then he showed me a car that I wouldn't have believed was in my budget, and it wasn't. I loved the car. John worked with me to get the car into my budget and ... Read More DealerRater - Jun 13, 2018
We went in for an oil change. I mentioned to Michelle the service representative that we couldn't get the maps to work on the car screen. She was extremely helpful and got it going properly. She is a great asset to this business.
From the greeting at the door to salesman and vehical selections, it was a great experience. The salesman Matt Sawyer was great. He made the process enjoyable with his conversation and demeanor.
We are from Brownsville Texas and it was the first time buying a vehicle from outside the valley. It was definitely worth giving it a try. We were taken care by a great salesman Michael Negron who did a great job assisting us and providing us a great experience.